The reality of our seniorsThe reality of our seniors

A questionnaire survey was conducted on 330 cast members working at Reoma.
We asked our senior cast members some questions that job-hunting people are curious about.

Q1Q1Why did you decide to join the company?

  • 11 Job Description
  • 21 Location
  • 31 Theme parks and amusement parks
    Because I love you
  • 4Because I like serving customers
  • 5Use your skills
  • 6Because I love children
  • 7Salary
  • 8Corporate culture
  • 9Employee Welfare

Q2Q2At work
What do you value?

Q3Q3How do you spend your holidays?

Q4Q4Is there a gap before and after joining the company?

  • there were41%
  • didn't59%
  • there were

    I was able to have a much deeper connection with the guests than I had ever imagined.

  • there were

    The work comes with a great sense of responsibility, including safety checks and usage restrictions.

  • there were

    I felt that the front desk duties were not just check-in and check-out, but also included a wide range of tasks such as making announcements about the hotel facilities on the direct bus, taking reservations for the dinner buffet, and providing tourist and park information.

  • there were

    I had imagined it would be all fun and games, but in reality it was difficult in a good way, with things like the weather and receiving kind words from guests, but it was also rewarding.

  • there were

    The workload was heavy and it required more physical strength than I expected. The working hours were irregular and the peak season was busier than I expected.

  • didn't

    Because there were no discrepancies between the information on the job application and what was confirmed during the interview.

  • didn't

    I like customer service, so there wasn't really any gap for me.

  • didn't

    The training was thorough and everyone was kind and happy to explain anything I didn't understand, so I had no worries at all.

  • didn't

    When I first joined the company, I found it difficult as there was a lot to remember, but once I got used to it, I was able to enjoy serving guests, which was just as I had imagined.

  • didn't

    My previous job was in the hotel industry and I had part-time experience in the customer service industry, so there was no gap.

Q5Q5What kind of people are there at Reoma?

  • Cheerful and fun person 31%Cheerful and fun person 31%
  • Kind and enthusiastic people 30%Kind and enthusiastic people 30%
  • Hardworking and reliable person 14%Hardworking and reliable person 14%
  • Highly cooperative and team-oriented: 7%Highly cooperative and team-oriented: 7%
  • 6% enjoy both work and leisure6% enjoy both work and leisure
  • その他 12%
  • その他 12%
  • PICK UPPICK UP
    • People with strong communication skills
    • A unique person
    • Someone who likes people and can work hard for others

Q6Q6A company where young people can thrive?

  • can84%
  • Not possible16%
  • can

    A company that lets you try to do what you want to do.

  • can

    We also have an evaluation system (MVP awards and performance evaluations) and a system for promoting part-time employees to full-time employees, so I think you can succeed if you have motivation and hospitality.

  • can

    Many of our employees and PAs are in their 20s, so they can perform a variety of tasks regardless of age.

  • can

    Since you are allowed to take on any challenge you want to take on, I think this is a company where you can grow regardless of your age, work experience, or years of service.

  • Not possible

    Depends on your own efforts.

  • Not possible

    There are some jobs that you can't do well without experience. I think that practical experience is also necessary for maintenance work.

  • can

    A company that lets you try to do what you want to do.

  • can

    We also have an evaluation system (MVP awards and performance evaluations) and a system for promoting part-time employees to full-time employees, so I think you can succeed if you have motivation and hospitality.

  • can

    Many of our employees and PAs are in their 20s, so they can perform a variety of tasks regardless of age.

  • can

    Since you are allowed to take on any challenge you want to take on, I think this is a company where you can grow regardless of your age, work experience, or years of service.

  • Not possible

    Depends on your own efforts.

  • Not possible

    There are some jobs that you can't do well without experience. I think that practical experience is also necessary for maintenance work.

Q7Q7I felt it while working.
What is the appeal of Reoma?

  • Three generations can enjoy it togetherAlso, the character entertainment, such as parades and stage shows, is fantastic.

  • Reoma is the most sparkling spot in Kagawa! When I stand at the front desk, I hear compliments from guests such as "The buffet was delicious" and "The amusement park was great" as well as "Thank you."

  • A place for the whole family to enjoy,"I used to come here with my kids, but today I brought my grandchildren."I feel happy when I hear them talking happily. I am healed by the smiles of my guests.

  • Everyone works with a sense of professionalism. Also, the atmosphere is one of open communication and mutual support!

  • The smiles on our guests' faces and the words "it was fun" are priceless.The appeal is being able to see the children's smiling faces up close.

  • The welfare system is solidSo I can work with peace of mind. Also, because I am well-known, it is easy to explain where I work and what my job entails.

Q8Q8From now on, Reoma
What do you want to challenge?

  • I want to improve my skills in my department!

    • I want to be able to guide guests in English.
    • I would like to try and improve my skills, such as costume making techniques.
    • I want to obtain licenses for as many attractions as possible.
  • We want to increase the number of repeat customers and fans!

    • By improving our customer service skills, we hope to increase the number of repeat customers even more.
    • I will strive to receive many positive comments about myself in guest surveys.
    • Produce a lot of compliments about yourself. Increase your fan base, even if it's just one person.
  • We want to create a better working environment!

    • Creating an environment that makes part-time employees want to work for the company again.
    • We create an environment where guests can have fun and where cast members can work easily.
    • We want to create an environment where both guests and cast members can use the facility safely and with peace of mind without getting injured.
  • I want to improve my skills!

    • Since I'm in charge of cooking, I would like to improve my Western cuisine skills and be involved in developing new menu items.
    • I work in accounting, but I still lack knowledge, so I want to work hard to acquire new skills.
    • I want to implement more and more measures to attract more customers.
  • I want my guests to have more fun!

    • Creating attractive events that as many people as possible can enjoy.
    • I want to improve my customer service skills so that I can bring more smiles to our guests' faces.
    • I want to be light on my feet in both body and mind so that I can anticipate my guests' wishes and make suggestions.
  • Miscellaneous

    • I want to advance my career.
    • Work until 65!
    • I want to develop people. I want to develop as many staff members as possible so that they don't want to quit.